telecommunications — Australia's Telephone Systems Resource

Special Offers

Contact Us

Samsung Xchange

Samsung Xchange connects your telephone to your office computer, making you more productive.

Get the Samsung Xchange Competitive Advantage!

In a competitive market place improved customer service is key to maintaining a competitive advantage. Samsung Xchange connects your telephone to your office computer, making you more productive. Samsung Xchange supports over 20+ of CRM Applications right out of the box, providing seamless integration for your users and your business.

Screen Pops

Samsung Xchange connects to your company’s CRM database and looks up the name of the caller in the CRM database and ‘screen pops’ inbound callers details. The caller’s telephone number (CLI) is displayed on your screen in a small, discreet, notification window. This allows you to know who’s calling even before answering the phone, and you can also quickly and easily dial from your CRM application - saving you valuable time during the call.

Call Control

Using Samsung Xchange, you can completely control our handset from your PC. Make calls and pick up calls that are ringing, hang up calls, forward calls, put calls on hold and transfer calls. You can also use the buttons on the ‘screen pop’ notification window to answer the call, or to bring up the caller’s record in the CRM application.


Samsung Xchange allows you to view a customisable, quick-searchable list presence status of colleagues, including whether they are in DND, out of the office, in a meeting, busy or only available by e-mail or Instant Messaging (IM).

Instant Messaging

This feature gives you an alternative way to communicate with your colleagues. Your messages are linked so you can use the message history to view your conversations.

Being productive has never been easier, Samsung Xchange also provides the following features:

  • Click to Dial - Employees can make outgoing calls to customers or other contacts by clicking on their names
  • A detailed call history to see at a glance who you have been calling and called by, no more lost calls
  • Dial from anywhere - Web pages, Microsoft applications and most database applications
  • Google Places Integration
  • Social Networking - LinkedIn, Facebook, Myspace, Xing
  • Multisite support