Get the Samsung Xchange Competitive Advantage!

In a competitive market place improved customer service is key to maintaining a competitive advantage. Samsung Xchange connects your telephone to your office computer, making you more productive. Samsung Xchange supports over 20+ of CRM Applications right out of the box, providing seamless integration for your users and your business.

Screen Pops

Samsung Xchange connects to your company’s CRM database and looks up the name of the caller in the CRM database and ‘screen pops’ inbound callers details. The caller’s telephone number (CLI) is displayed on your screen in a small, discreet, notification window. This allows you to know who’s calling even before answering the phone, and you can also quickly and easily dial from your CRM application - saving you valuable time during the call.

Call Control

Using Samsung Xchange, you can completely control our handset from your PC. Make calls and pick up calls that are ringing, hang up calls, forward calls, put calls on hold and transfer calls. You can also use the buttons on the ‘screen pop’ notification window to answer the call, or to bring up the caller’s record in the CRM application.

Presence

Samsung Xchange allows you to view a customisable, quick-searchable list presence status of colleagues, including whether they are in DND, out of the office, in a meeting, busy or only available by e-mail or Instant Messaging (IM).

Instant Messaging

This feature gives you an alternative way to communicate with your colleagues. Your messages are linked so you can use the message history to view your conversations.

Being productive has never been easier, Samsung Xchange also provides the following features:

• Click to Dial - Employees can make outgoing calls to customers or other contacts by clicking on their names
• A detailed call history to see at a glance who you have been calling and called by, no more lost calls
• Dial from anywhere - Web pages, Microsoft applications and most database applications
• Google Places Integration
• Social Networking - LinkedIn, Facebook, Myspace, Xing
• Multisite support

In addition to CRM integration and call previewing, Samsung Xchange provides the following features:

• Call control from your PC.
• Presence - see the presence status of colleagues, including whether they are in DND, out of the office, in a meeting, or available for a phone conversation.
• Shared address book - adhoc contacts that are not in the company’s main CRM database.
• Call history - a snapshot of who you have called, who’s called you and if you missed any recent phone calls
• Dial from anywhere - Web pages, Microsoft applications, clipboard and any TAPI compliant applications

Call Control

Using Samsung Xchange, you can completely control your handset from your PC. Make calls and pick up calls that are ringing (even ones that are not ringing at your handset), hang-up, deflect/forward calls, put calls on hold, perform transfers and consultations. Using Samsung Xchange makes call control easy so minimal training is required and mistakes like accidentally hanging up on callers are a thing of the past.

Presence

The Presence window in Samsung Xchange allows you to view a customisable, searchable list of extensions and people and see everything about them at a glance (security settings permitting): their name, number, department, whether they are in the office, available or on a call, who they are on the phone to and whether they have Do Not Disturb or Call Forward turned on.

Centralised Address Book

The Address Book feature on Samsung Xchange allows you to search all your CRM databases simultaneously, as well as storing an internal shared list of contacts that are not in any of your CRM databases. From the search results, you can dial, email, or open the contact in your CRM application to see more information.

Instant Messaging

This feature gives you an alternative way to communicate with your colleagues. The built-in chat window supports emoticons, hyperlinks, and rich text.

You can open multiple chat windows and send messages to several recipients simultaneously. Your messages are saved so you can use the message history to review your conversations. Messages can be sent from both the Main Window and the Messages window.

Multiple Site Support

Samsung Xchange support a maximum of 8 sites or 1000 users. Extensions across sites must be unique, and a PBX Licence is required for each connected site.

Social Networking – LinkedIn, Facebook, MySpace, Xing

When a caller’s email address is known (for example, the CLI is found in the CRM database with an email address), Samsung Xchange’s Social Networking Integration is able to search social networking services for any matches to that email address. If a match is found, then the picture of that caller is displayed. Facebook integration searches the whole Facebook member list while MySpace and LinkedIn integration search the user’s ‘contact’.

Google Places Integration

Samsung Xchange’s Google Directory integrates into the centralised address book to provide contact searches in the Address book, and call previewing.

Samsung Xchange Google Directory Integration gives localized results depending on your location.

Extended Language Support

The range of languages continues to increase with Chinese, Arabic and Lithuanian recently added – see table below for latest list of supported languages.

• Arabic
• Chinese
• Danish
• Dutch
• English (UK)
• English (International)
• Finnish
• French
• German
• Greek
• Hungarian
• Italian
• Japanese
• Korean
• Lithuanian
• Polish
• Portuguese
• Russian
• Spanish
• Swedish
• Welsh

Event Handling

Event handling enables the software to show the Phone window, pop the contact or launch a bespoke program or website when a phone rings or is answered. Version 2.3 extends this functionality by providing options for a bespoke program or URL to pop on the state of “completed” or “missed” call. The event can also differentiate between “inbound” and “outbound” calls and “external” and “internal” calls.

Finally a “custom” button can be added to the preview window allowing a user to control application popping in the same way as for standard integrated applications.

64 bit Outlook

Integration with Outlook offers features such as “popping” an Outlook contact record, synchronising with the Outlook Calendar and searching Outlook contacts from the shared address book. Samsung Xchange now supports 64 bit Outlook in addition to the 32 bit version supported in previous releases.

Voicemail Indication

Samsung Xchange provides a visual indication in the PC system tray when an unread voicemail message has been left on the voicemail system. Hovering over the icon in the system tray will reveal the number of unread messages.